Refund policy
Return & Refund Policy
We want you to be happy with your order 💖
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Return Window
We accept return requests within 7 days after delivery.
After 7 days, we unfortunately cannot accept return requests.
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Eligible Returns
Returns are only accepted for eligible cases such as:
- Damaged or defective items
- Incorrect items received
All return requests must include clear photos and/or unboxing video evidence.
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Non-Returnable Items
We do not accept returns for:
- Change of mind
- Incorrect address provided by the customer
- Items damaged after delivery or due to improper use
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Return Shipping Fee
For approved returns due to customer reasons, a fixed return shipping fee may apply and will be deducted from the refund.
If the issue is caused by our mistake (such as wrong or damaged items), we will cover the return or replacement cost.
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Restocking / Processing Fee
A 20% restocking fee may be applied to approved returns to cover handling, processing, and restocking costs.
This fee will be deducted from the total refund amount.
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Refund Method
Once your return is approved and processed, refunds will be issued to your original payment method.
Please allow several business days for the refund to be reflected depending on your payment provider.
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Notes
We reserve the right to decline return requests that do not meet the above conditions.
Thank you for your understanding and support 💕